It's also a big problem if things go wrong, and with their fleet of older aircraft, my guess is that this is not an isolated situation. The most frequently asked questions by our entrapped passengers: When mechanical breakdowns occur, does Direct Air have an active back- up plan in place? Beside our plane another Direct Air jet sat idly on the tarmac all day. It must have been experiencing issues too, or presumably they could have used it to fly us home. Makes one wonder how serious the problems are with their aircraft. As for the 1. 0 hour encampment, provision of a slice of pizza and a can of soda is a pathetic response. Passengers can deal with the truth; why did you lie to us? The announcements made at the airport and aboard the aircraft were misleading at best, and lies at worst. The problem with the plane is more serious it may take an hour or so. We cant get the part in time, so well arrange for another plane. Youll be on your way in a couple of hours. On- board, we were first told from the flight deck that they needed time to add fuel because of turbulent weather in the Niagara area The next delay was attributed to 3 missing passengers who didnt match up with the manifesto ??? Word on the street says the NF airport is not staffed at that time of night. What so hard about telling the truth? By the time you pick up your baggage the busses will be ready. One of the bus drivers told us that they had been called at 1. With such an extended delay, doesnt management care about implications to passengers and their families? Some were able to cash vacation time the following day; others had no choice but to report to work with only a couple of hours sleep. Her whole family was aboard that flight but nobody to answers the phones at Direct Air and there was NOTHING on the web site. It sounded too good to be true, and you know what they say about that.
Direct Air Complaint Review: Direct Air failed to supply customer support and literally lied to passengers during 10 hour flight delay Myrtle Beach, South Carolina. Direct Air's Family TIes promotion offers great prices. On Air What's on Antenna TV. AntennaTV That's how it was in my family! AntennaTV Watch #OneDayAtATime weekdays at 2p ET on Antenna TV.
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